Once we have received a confirmed instruction your Consultant will be in touch, and will go through your current CV / resume in detail to see what additional details are required and to identify any areas that need clarification, and will then prepare a series of questions that will be included in the order confirmation email.
This will typically include ascertaining your objective, clarifying key skills, identifying important achievements etc.
We usually request that this information is sent as a return email as this allows the opportunity of providing thorough and well-thought out answers at moments convenient to you; it also means that we can refer back to them without having to rely on reading dreadful handwriting or, worse still, memory! It does not need to be in any particular format or structure as we will go through all the information you provide and rewrite / use it as appropriate when putting together your new documents.
However a conversation is often useful to establish objectives and to answer any questions, and your Consultant will usually be available to speak on the phone / Skype / WhatsApp throughout the process Monday – Friday between 0800 and 1800 GMT.